Shipping & Returns

Shipping & Returns: Hassle-Free and Straightforward

At VSSAL, we are committed to ensuring every customer is satisfied with their purchase. If you experience any issues with your order or shipment, please reach out to us at support@vssal.net, and our team will be happy to assist you.

Important: Please ensure that your shipping address is entered correctly and completely when placing your order. We are not responsible for packages returned or undelivered due to incomplete or incorrect address information.

Shipping

How fast do we process orders?

Orders are typically processed within 1–5 business days after your order is placed.

Processing time is the time required to prepare, verify, pack, and hand your order over to the shipping carrier. Business days do not include weekends or public holidays.

When will my order arrive?

  • Processing Time: 1–5 business days

  • Express Shipping: 8–15 business days after your order has been processed and dispatched

Please note that the total estimated delivery time includes both processing time and shipping time.

Delivery times are estimates and may occasionally be affected by carrier delays, holidays, weather conditions, customs processing, or other circumstances outside our control.

Free Shipping on Orders Over $49

Orders over $49 automatically qualify for free shipping where applicable. No promotional code is required.

Track Your Order

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking number.

You can use the tracking information to follow your package until delivery.

Order Cancellation

We accept cancellation requests before an order has been processed and shipped.

To request a cancellation, please contact us at support@vssal.net and include your order number for faster assistance.

  • Cancellation window: Orders may be cancelled within 24 hours of being placed, provided they have not already been processed or shipped.

  • Order processing time: Orders are typically processed within 1–5 business days.

  • Full refund: A full refund will be issued for successfully cancelled orders.

  • After shipment: Once an order has been processed and shipped, cancellation is no longer possible.

Returns

We accept returns on eligible items reported within 30 days of the delivery date shown in your tracking information.

To initiate a return, please email us at support@vssal.net.

To be eligible for a return, your item must:

  • Be in the same condition as when it was received.

  • Be in brand-new, unused, and unworn condition.

  • Be returned in its original packaging.

  • Have intact product packaging.

  • Be returned to the return facility address provided by our customer service team.

  • Have an RMA number issued by our customer service team before the return is processed.

 

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards

  • Downloadable software products

  • Products returned in damaged condition due to customer misuse or improper handling

Please include the following information with your return request:

  • Your order number

  • The name and email address used to place the order

  • The reason for the return

Refunds

Refunds will be granted under the following circumstances:

  • The product received is completely non-functional

  • The product was not delivered within 30 business days of the order date

Please note:

  • Approved refunds are typically processed within 3–5 business days and returned to your original payment method.

  • Return shipping costs are the responsibility of the customer and are non-refundable.

  • Where applicable, return shipping costs may be deducted from the refund amount.

Refunds will not be granted in the following situations:

  • Your order did not arrive because an incorrect or incomplete shipping address was provided.

  • Your order was not picked up as requested or delivery was otherwise missed due to circumstances within your control.

  • Your order was delayed or undelivered due to circumstances beyond our reasonable control, including customs clearance delays, natural disasters, carrier disruptions, or a package marked as delivered by the carrier but later reported missing.

For any additional questions regarding shipping, returns, or refunds, please contact us at:

support@vssal.net