Privacy Policy

Welcome to Vssal ("we," "us," or "our"). Protecting your privacy and personal information is a top priority. This Privacy Policy explains how we collect, use, share, secure, and retain your information when you access our website (the "Site") or use our products and services (collectively, the "Services"). By using the Services, you confirm that you have read, understood, and agree to this Privacy Policy and our Terms of Service.

This Privacy Policy is governed by United States law, including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other applicable federal and state privacy laws. It does not apply to the personal information of employees, job applicants, or independent contractors. If you access the Services from outside the U.S., you understand that your personal information may be transferred to and processed in the U.S., as described in the “Cross-Border Data Transfers” section.

1. Information We Collect

Vssal collects personal information to provide, maintain, and improve the Services, process your requests, and comply with legal obligations. The information generally falls into two categories.

1.1 Information You Provide

Contact and shipping/billing details: Name, email address, phone number, shipping address, and billing address (for orders, account creation, or support).
Payment information: Credit card, debit card, or other payment method details, processed by secure third‑party payment processors (Vssal does not store full card details).
Account credentials: Username, encrypted password, and account preferences created when you register.
Communications: Emails, messages, or other content you send us (for example support inquiries, feedback, or complaints).
Optional information: Product preferences, survey responses, or other data you choose to provide.

1.2 Information Collected Automatically

When you use the Services, certain information is collected automatically through cookies and similar technologies.

Technical and device data: IP address, device type, OS version, browser type and version, unique identifiers, and internet provider.
Usage data: Pages viewed, links clicked, time on page, navigation paths, and general usage patterns.
Cookies & similar technologies:
- Essential cookies to enable core features such as login, cart functionality, and secure checkout.
- Performance cookies to understand usage and improve performance.

Vssal does not use targeted advertising cookies without your explicit consent. Some third-party analytics providers may place cookies according to their own privacy policies, which you can manage via your browser settings.

2. How We Use Your Information

Vssal uses personal information only for legitimate business purposes and as allowed by law.

Order fulfillment: Process payments, ship orders, and deliver products or services.
Customer communication: Send order confirmations, shipping updates, account notices, and respond to your questions.
Service improvement: Analyze usage data to improve functionality, fix issues, and enhance the overall experience.
Marketing: Send emails about new products, special offers, and updates, where permitted; you can opt out at any time.
Security & fraud prevention: Detect and prevent fraud, abuse, unauthorized access, and other security threats.
Legal compliance: Satisfy legal, regulatory, and tax obligations or respond to lawful requests.
Internal operations: Perform audits, analytics, and administrative tasks to support business operations.

Vssal does not sell your personal information to third parties for their own marketing. Information may be shared in limited situations.

3.1 Service Providers

We share information with third parties that perform services on our behalf, such as:

Payment processors (for example PayPal, Stripe) to process transactions securely.
Shipping and logistics partners to deliver orders and provide tracking.
Analytics providers to help understand and improve Service usage.
Customer support platforms to manage and respond to inquiries.

These parties are required to protect your information and use it only for the services they provide to Vssal.

3.2 Legal Requirements

Vssal may disclose information to comply with applicable laws, legal processes, or valid governmental requests, or to protect the rights, safety, or property of Vssal users, employees, or the public.

3.3 Business Transfers

If Vssal is involved in a merger, acquisition, asset sale, reorganization, or similar transaction, your information may be transferred as part of that process, subject to protections consistent with this Privacy Policy.

3.4 With Your Consent

Vssal may share information with third parties when you direct or authorize it (for example, sending an order as a gift or participating in a partner promotion).

4. How We Protect & Retain Information

4.1 Security

Vssal uses reasonable technical, administrative, and physical safeguards to help protect personal information against unauthorized access, use, or disclosure. These may include encryption, access controls, and regular security reviews.

However, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed. If a security incident affecting your personal information is detected, notifications will be provided as required by applicable law.

4.2 Retention

Vssal keeps personal information only as long as necessary for the purposes described in this Policy or as required by law. Retention time may depend on factors such as order history, legal obligations, and dispute-resolution needs. When data is no longer required, it is deleted or anonymized where feasible.

5. Cross-Border Data Transfers

If you use the Services from outside the United States, your personal information may be processed in the U.S. or other countries where Vssal or its providers operate. These locations may have different data protection laws than your country of residence.

Vssal takes steps to ensure that cross-border transfers comply with applicable laws, which may include contractual protections or other safeguards.

6. Your Rights & Choices

6.1 Marketing Preferences

You can opt out of marketing emails at any time by using the unsubscribe link in the message or contacting Vssal. Service-related emails such as order confirmations and shipping notices are still necessary and will continue.

6.2 Privacy Rights

Depending on your location, you may have rights such as:

Accessing the personal information Vssal holds about you.
Requesting corrections to inaccurate information.
Requesting deletion of certain information, subject to legal exceptions.
Requesting a copy of certain information in a portable format.

To exercise these rights, you can contact Vssal using the details in the “Contact Us” section. Reasonable steps may be taken to verify your identity before responding to your request.

7. Children’s Privacy

The Services are not directed to individuals under 18 years of age, and Vssal does not knowingly collect personal information from children. If such information is discovered, it will be deleted as soon as reasonably possible.

8. Third-Party Links

The Services may contain links to third-party websites or services that are not controlled by Vssal. Vssal is not responsible for the privacy practices or content of those third parties and encourages you to review their privacy policies before providing any information.

9. Changes to This Policy

Vssal may update this Privacy Policy from time to time to reflect changes in the Services, legal requirements, or internal practices. The updated version will be indicated by a “last updated” date, and continued use of the Services after changes take effect means you accept the revised Policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, you can contact Vssal using the email address provided on the Site’s contact or support page.