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Returns & Refund Policy

Returns & Refund Policy

Vssal wants every order to feel right for you. If something isn’t working out, this policy explains how returns, exchanges, and refunds are handled.

1. Return Eligibility (30 Days)

You may request a return or exchange within 30 days of receiving your order if:

  • The item has a quality issue.

  • The item was damaged during shipping.

  • The item is significantly different from the description.

  • You received the wrong item.

To help resolve your request quickly, please contact us with your order number and clear photos or videos showing the issue.

2. Non-Quality Returns (Change of Mind)

If you would like to return an item for personal reasons (for example: you no longer want it, ordered the wrong item, or simply don’t like it), we also accept returns within 30 days, as long as:

  • The item is unused and in new condition.

  • All original packaging, accessories, and tags are intact.

Shipping cost for non-quality returns

  • For returns due to personal reasons, the customer is responsible for return shipping costs.

  • Our team can help provide the correct return address and suggest a suitable shipping option.

3. Refund Method & Processing Time

  • Once your return is received and inspected, your refund will be issued to your original payment method.

  • Most refunds are processed within 3–5 business days after the return is approved by our team.

  • If your order has not yet shipped, you may cancel it for a full refund.

Please note that your bank or card issuer may require additional time to post the refund to your account.

4. Undelivered or Lost Packages

We will refund or reship your order in the following situations:

  • Tracking shows no updates for an extended period and the package is confirmed lost in transit.

  • The package is lost or severely delayed due to the carrier.

  • Customs clearance fails for reasons not caused by the customer.

  • Delivery fails because of incorrect information provided by us.

Situations that are the customer’s responsibility may not be eligible for a free reshipment or refund, including:

  • Incorrect or incomplete shipping address provided at checkout.

  • Multiple failed delivery attempts or refusal to accept the package.

  • Items blocked or restricted by local import rules when we have informed you in advance.

If you are unsure which case applies to your order, please contact us and we will review it with you.

5. Return Address

Please do not send any returns before contacting our customer service team and receiving confirmation.

Return Warehouse Address:
19830 FM 1093 Richmond , TX , 77407 US
United States

6. Contact Us

For returns, exchanges, or any after‑sales questions, reach out to:

Our team aims to respond within 24 hours on weekdays. If you do not see a reply, please check your Spam/Junk folder, as emails may be filtered by your provider.